TeleCRM & Business Calling — Smarter Conversations, Better Outcomes
An intelligent calling platform that connects your phone system directly with your CRM and helpdesk. Record, transcribe, and analyse every call automatically.
A Calling Platform Built for Revenue & Support Teams
Telephone 29 bridges your phone system with your customer data, turning every call into a tracked, analysed, and actionable business event.
Click-to-Call from CRM
Dial any contact directly from your CRM, helpdesk, or lead management screen. No manual dialing — calls are auto-logged with timestamps and agent notes.
Call Recording & AI Transcription
Every call is recorded and automatically transcribed using AI. Search call transcripts, extract action items, and review conversations without listening to audio.
IVR & Auto-Dialer
Build multi-level IVR menus and run outbound auto-dialer campaigns for sales, collections, appointment reminders, and surveys.
Virtual Number & Multi-line Support
Get virtual DID numbers for multiple cities or departments. Route calls by skill, language, or queue with intelligent call distribution.
Agent Performance Analytics
Track call volumes, handle times, first-call resolution, and agent scores on a live dashboard. Export reports for performance reviews.
Number Masking & Compliance
Mask customer phone numbers from agents to protect privacy. Full TRAI-compliant DND filtering and call audit trail for regulatory requirements.
Integrate With Any Tool Your Team Already Uses
Telephone 29 is designed to slot into your existing tech stack — not replace it. We build custom connectors to your CRM, helpdesk, or in-house platform, with tailored IVR flows and branded caller experiences.
Discuss Your Requirements- Integration with your existing CRM, ERP, or helpdesk platform
- Custom IVR scripts, welcome messages, and hold music
- Branded caller ID and virtual number provisioning
- WhatsApp Business API integration alongside voice calling
- Multi-language IVR (Hindi, English, regional languages)
- Custom reporting dashboards per team or department
- Real-time supervisor barge-in, whisper, and call monitoring
- SMS and email follow-up automation triggered by call outcomes
Let's Build Something Tailored for You
Every business is different. Our product specialists will walk you through a live demo and discuss custom modifications, integration requirements, and deployment options specific to your operations.
What Happens Next